The Influence of Workplace Incivility on Employee Job Satisfaction at PT. Sumatera Tropical Spices With Emotional Exhaustion As Mediation Variable.

Abstract

This Study aims to find out and analyze : (1) Influence workplace incivility to job satisfaction (2) Influence workplace incivility to emotional exhaustion (3) The effect of emotional exhaustion on job satisfaction (4) The effect of workplace incivility on job satisfaction with emotional exhaustion as a mediating variable. This research is a causal research. The population of this research is all employees of PT. Sumatera Tropical Spices with a working period of less than two years, totaling 56 people. The sampling technique uses total sampling. The analysis technique used is SmartPLS4 software. The results of data processing in this study show that: (1) Workplace incivility negative and significant effect on job satisfaction (2) Workplace incivility positive and significant effect to emotional exhaustion (3) Emotional exhaustion has a negative and significant effect on job satisfaction (4) Emotional exhaustion mediates the negative effect of work place incivility on job satisfaction.